No invoice for fitbit premium purchase

[sai-manoj-kumar]

I have subscribed to fitbit premium. After the trail period automatically my credit card is charged. But I did not receive any mail from Fitbit about the purchase and there is no way for me to find the invoice in the fitbit website as well. Please let me know if I am wrong here.

I have subscribed to many online service all of which have some easy way to get the invoice and purchase history for self auditing or proof of purchase. I am surprised that Fitbit doesn't have it.

[SilviaFitbit]

@sai-manoj-kumar Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that you've subscribed to Premium. You should receive an invoice when you subscribed, please check your spam and junk folder. 

If you subscribed using Google Play Store, you should receive an email from them showing you the order number. 

Keep me posted! 

[sai-manoj-kumar]

Yes, I have got the mail from Google but nothing from Fitbit acknowledging the payment or subscription. That is what my question was about, seems like I wasn't clear in my initial message. There is also no place like Purchases page or so in Fitbit website where I can see all the monthly and yearly payments I have made to Fitbit, either through Google Play store, or Apple Store.

Also, I have an order number in the mail from Google, but there is no "Invoice". There is no Invoice anywhere.

[SilviaFitbit]

@sai-manoj-kumar Thanks for getting back. Sorry for the delayed reply. 

I appreciate that you mentioned you received an invoice from Google. Since you subscribed to Premium using Google Play store, this is the reason why you're receiving an invoice from them and not from Fitbit. The yearly and monthly payments will appear on Play Store, you can manage your subscription from there. 

I'll be around if you have any additional questions. 

[sai-manoj-kumar]

Did you even read my question? I want to be able to see all the orders I have done at fitbit and there is no way for me to do that.

[SilviaFitbit]

@sai-manoj-kumar Hi there! It's not possible to see the purchases you've done in Fitbit however you could contact our Support team, they'll be happy to provide receipts for your purchases. 

I'll be around if you have any additional questions!