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Not able to get 6 month free premium with Sense purchase

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‎05-13-2022 12:00

‎05-13-2022 12:00

I’m not able to get the free fitbit premium subscription that comes along with fitbit sense purchase. 

I’m not subscribed to fitbit premium currently and i’ve used free trial before. Is there a way I can get the free fitbit 6 month subscription that comes along with the purchase. 

Thanks!

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4 REPLIES 4

‎05-13-2022 15:38 - edited ‎05-13-2022 15:39

‎05-13-2022 15:38 - edited ‎05-13-2022 15:39

Hello @manpreer 

I believe you will find your answer here:https://help.fitbit.com/articles/en_US/Help_article/2437.htm?Highlight=Premium#cancel. Pay special attention to the second item covered “How Do I Purchased or Start My Trail of Fitbit Premium” Under that section it states: 

If the Fitbit device you purchased indicates that it includes a trial to Fitbit Premium, but you are currently a Fitbit Premium member, then you must cancel your Premium subscription in order to be able to activate the trial. About 1-3 days after your canceled subscription expires, you’ll see an offer in the Fitbit app to begin the trial. For instructions on how to cancel your Fitbit Premium subscription

 

You can also see it being discussed here for better understanding:https://community.fitbit.com/t5/Fitbit-Premium/Activating-the-Fitbit-Sense-6-month-Fitbit-Premium-Pl...

 

😃Please let me know if this indeed answers your question and points you in the right direction

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‎05-15-2022 12:38

‎05-15-2022 12:38

Hello again @manpreer 

I just wanted to check in with you to see if you were indeed able to get your free Fitbit premium subscription up and running. Did my post help point you in the correct direction? 😃 Let me know how it went

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‎05-17-2022 10:31

In response to SunsetRunner

‎05-17-2022 10:31

None of the options work for me. As mentioned earlier, i’m not subscribed to fitbit premium and i’ve used fitbit premium free trial earlier. So there is nothing to cancel the subscription. I believe the free trial option should come automatically but its not.

PS I’m an iphone user, may be its different for android and iphone.

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‎05-17-2022 10:39

In response to manpreer

‎05-17-2022 10:39

Hello again @manpreer 

Since the above directions didn’t answer your question I’d contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

😉 I do hope you get it sorted out

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