Paid 1 year for Premium but Contents became locked after free trial

[GeraldB88]

Can you please reopen the premium contents? My subscription was auto renewed at the end of the free trial but my account has reverted to “non premium” and all premium contents are locked. NOT HAPPY 😡

[Rich_Laue]

Hello @GeraldB88 you so need to reach out to fitbit, as fitbit users we will not be able to help. 

[GeraldB88]

I have and they aren’t very helpful at this stage and keeps missing the point. I now have Apple confirming they have my payment for the 1 year subscription but Fitbit is just beating round the bush and not helping to resolve the matter. 

[AndreaFitbit]

Thanks for getting back to us and for sharing your Premium inquiry @GeraldB88. I appreciate your assistance @Rich_Laue.

@GeraldB88, I updated the case you opened with our Support Team and they should contact you. I don´t have the tools to provide you with the requested information or to assist you with Premium payment. 

Thank you for your patience and keep on visiting the forums.