Paid for Fitbit Premium but my account is showing me as unsubscribed

[tealmarie]

Hi, I bought a year of Fitbit premium a while back and it’s good until July of 2022. However my account on the app is now acting as if I don’t have it, and it kicks me over to the advertisement screen whenever I try to access one of the features.  How can I fix this?

Moderator Edit: Clarified subject

[SilviaFitbit]

@tealmarie Welcome to the Fitbit Community. Thanks for the details mentioned. 

Let's try restoring your purchases by doing the following: 

1. In the Fitbit app, tap the Today tab  > Your profile picture
2. Scroll down and tap Account Settings  > Restore Your Purchases >  OK.

Hope this helps. 

[s.fierte]

1) In the Fitbit app, tap the Today tab then your profile picture. 2) Scroll down and tap Account Settings then Restore Your Purchases then OK.

Note: Be sure to click on the "Restore Your Purchases" 2nd to last option and not the last one of "Manage Subscriptions". Restoring the purchases worked for me.  Good luck!😊

[tealmarie]

Yes that worked perfectly, thank you! Slightly embarrassed that I didn’t manage to figure that out myself, but I’m mostly just glad to have such an easy fix. 🙂

[mtls]

Hi there, 

I am also facing the same issue. I tried to restore purchases but it did not work. My account still shows me as unsubscribed. How can I fix this? Thanks. 

[SilviaFitbit]

@s.fierte Hi there. Thanks for the advice shared. 

@tealmarie Glad to hear that the procedure advised helped you get back on track. 

@mtls Welcome to the Fitbit Community. Thanks for the efforts performed in order to fix this. I've noticed that for some users the subscription doesn't displayed as they are logged into a different account than the one used when they subscribed. 

If you've checked this but still experience difficulties, get in touch with our Support team, they'll continue assisting you. 

See you around. 

[Grumpee]

Same issue here ... paid annual fee in July ..... tried your recommendation above but still not working. How do I fi x this as I am not very happy.

[LucianReign]

I'm having the same issue.  I purchased an Annual Subscription online through fitbit.com and paid with a credit card.  I tried the Restore option but that does not work for me as I didn't purchase through the fitbit app and pay through Google Pay.  I've been dealing with this issue since 10/24 and received an email from fitbit (after I contacted Fitbit twice through the chat function) on 10/26.  They asked for the receipt showing my purchase (which I don't have) so I took a pic of my credit card statement and emailed that to them.  It's now 10/30 and I've not heard back from Fitbit and my Premium is still not working.  I did manage to figure out how to get into my Subscriptions by logging into my Fitbit account on my desktop computer.  I took a screenshot of that showing that I purchased the annual Premium on 4/7/21 and that it doesn't expire until 4/7/22.  If I can do that on my end why the hell does Fitbit need me to send them a receipt showing that I purchased a year subscription.