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Paid for Fitbit Premium but not working on the app

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‎06-26-2021 10:44 - last edited on ‎07-01-2021 18:08 by Fitbit Moderator

‎06-26-2021 10:44 - last edited on ‎07-01-2021 18:08 by Fitbit Moderator

Hi everyone,

 

Quick question for you: My annual Fitbit premium subscription just renewed but my app doesn’t have the premium setting anymore. I’ve tried restoring purchases, I’ve also cancel the subscription and then resubscribed and still nothing. So I am currently paying for something I’m not getting.

 

Can anyone help? 

Thanks.

 

Best Wishes,

Cassandra

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-26-2021 11:15

‎06-26-2021 11:15

contact support.

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‎06-26-2021 12:20

In response to lablover55

‎06-26-2021 12:20

I'm not sure if it matters, but which of the 3 ways to pay was used? 

But I agree contact fitbit, tap on your profile pict found in the top right. 

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‎06-28-2021 10:35

‎06-28-2021 10:35

I had that this weekend. Still waiting for the support team to contact me. Let you know if I hear anything. 

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