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Paid the annual subscription but being charged every month

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‎10-03-2021 15:00 - last edited on ‎10-06-2021 08:06 by Fitbit Moderator

‎10-03-2021 15:00 - last edited on ‎10-06-2021 08:06 by Fitbit Moderator

I don't know where else to write my question, so I'm asking you.  I was charged $85.79 for an annual subscription and I am now being charged $15 each month.  I thought the $85.79 was the full price for an annual subscription for Premium.  Am I wrong?

 

Moderator Edit: Clarified subject

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‎10-06-2021 08:13

‎10-06-2021 08:13

@CommitLyndaSue Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

If the annual subscription was purchased, there shouldn't be another monthly charge. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Hope this helps. 

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