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Premium 6 month trial cancelled after 3 days of signing up

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‎11-29-2024 05:25 - last edited on ‎12-11-2024 09:27 by Fitbit Moderator

‎11-29-2024 05:25 - last edited on ‎12-11-2024 09:27 by Fitbit Moderator

Dear FitBit,

 
I have raised this issue Google Play, who has been uhelpful and referred me to you.
 
I signed up for Fitbit premium through the Fitbit app as a free 6-month trial was offered. 
 
After signing up, I received several emails from Google Play urging me to open the Fitbit app. Please see the attached screenshot. I opened the app - as I do multiple times a day.
 
Today, I received an e-mail stating that my free trial had been cancelled because I had yet to open the app. 
 
I have assured Google Play and can assure you that I open and use my Fitbit app daily, so I do not understand why my trial was cancelled.
 
Please can you reinstate my 6-month free trial?
 
Kind regards,
Emma

Moderator Edit: Clarified subject and updated label
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1 REPLY 1

‎12-11-2024 09:36

‎12-11-2024 09:36

Hi there, @ChoopaChoo.

Thanks for the detailed information and the time taken while contacting the Google Store team. I understand how frustrating this has been and I appreciate your feedback regarding this matter. To look into this, may I know if you've tried starting your free trial from the Fitbit app one more time? If not, please give it a try with the instructions from this help article.

On the other hand, if the issue persists, let me know whether you see an error message displayed or if something different happened. It seems the screenshot wasn't attached correctly, so please try adding it in your reply by following these steps.

Best Answer