help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Premium expired but it's still showing on the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2021 10:53 - last edited on ‎02-23-2021 15:08 by Fitbit Moderator

‎02-18-2021 10:53 - last edited on ‎02-23-2021 15:08 by Fitbit Moderator

Hello, I subscribed to premium for 2 month and it ended yesterday, this has shown up as ended also on my subscription list on iPhone.
However the premium still works and shows on my phone. Please can you explain why it still works when I’ve clearly cancelled the subscription.

Regards

David Albans

DavidAlbans_0-1613674294932.png

 

DavidAlbans_1-1613674294934.png

 



Sent from my iPhone

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-23-2021 15:07 - last edited on ‎10-21-2024 09:12 by Fitbit Moderator

‎02-23-2021 15:07 - last edited on ‎10-21-2024 09:12 by Fitbit Moderator

@SunsetRunner Hi there. Thanks for the screenshots attached. 

I appreciate the details mentioned. I've noticed this has happened to other users, where Fitbit Premium is cancelled but it still shows on the app, be sure that since it has expired it will be removed from the account. 

If you'd like it to be removed, try logging out from the app and force quitting it. 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes