Premium membership cancelled or not?

[poorlygirl]

Hi. I cancelled my premium subscription at the end of the first trial month for £5.99 In my account on the app it says that my subscription ended on 28th January and that I don't have an active subscription. However, it still says Fitbit premium at the top of the page and I am still getting health metrics which I shouldn't be because I should only be getting those with a premium membership. I will not be happy if I am charged £8.99 this month,  especially as the app says that the subscription has expired. 

The ironic thing is that the health metrics weren't working before!!

[Rich_Laue]

Hi @poorlygirl your premium will continue to the end of the month it was cancelled in. 

If the premium doesn't disappear February 1st, I would contact Fitbit. 

[koloughlin]

I'm finding the whole premium subscription an absolute joke.... I've signed up since Jan 24th and still nothing changing for me. Like you, I'm hoping that I won't be charged until this is properly sorted.

Katherine

[mdt123]

There are other threads on same topic. None of the 'community legends' do anything to help. 

[Rich_Laue]

Then contact fitbit @koloughlin 

Sorry @mdt123 who is a jogger with 1 post, community legends are, like you, only a fellow Fitbit user with a few more (5000 more) posts. We do not have access to the information in your Fitbit account. 

This question can only be answered one way, and this by reaching out to Fitbit support is the proper answer. Twitter usually gets the fastest response other than online chat or a phone call. 

As for premium service.

Sine of these features, because of covid, have been added to the free account. 

Premium users still have more types of challenges, more video training, more stats, better interpretation of these stats, and the ability to see how you stand up against the typical user of your gender and age.