Premium not showing in the new phone

[Happydiver]

Hi, I had to change to a new phone yesterday and unlike previous changeover, my premium membership did not changeover with it!! I have reconnected my Charge 3 to the phone but it is still asking if I want to join premium!

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

Hi @Happydiver  you using the same email address? Your email address IS your account. Not sure what happened. Have you tried logging out and back in?

[Happydiver]

Yes, everything is exactly as it was. I have "restored purchases" and it says I am still paying, but the settings that were transferred were from 2015 when I didn't have premium and I had a different fitbit!

[Odyssey13]

@Happydiver  I've asked a Fitbit moderator to stop by to see what's going on. A Moderator has that title under their name, so you know who they are.

[Happydiver]

Thank you! I have since worked it out...... I actually wasn't using the right email AND I needed to add the fitbit back on. Thanks for your help!!

[Odyssey13]

Wonderful news @Happydiver !