Premium not working

[THPgh]

I’ve had my Fitbit Sense for just over a year. It included a year of free premium.

I paid for a full year renewal prior to the renewal date of the 17th - subscription shows as paid and I have the receipt.

Yet, premium content is locked. If I click on the premium button, it gives me the option to subscribe monthly, but not yearly.

I contacted customer support via chat  6 days ago - they instructed me to click the restore purchases button - I did - it said successful - but still not showing premium content. Customer service said they’d send to tech support and that tech support would email me.

Nothing. Chatted Monday. Nothing. Chatted Tuesday. Nothing. Was told to be patient.

Googled “Fitbit premium not working “ on Thursday night and found dozens of the same complaint. Several said they got it resolved once they called instead of using chat.

So yesterday I called. Was told the same thing yet again and got nowhere!

Apathetic customer support and no resolution. Does anyone out there know how to get this fixed???

[RoyDonk]

I can confirm I have the same issue.

I got a Sense back in January, and once the 6 months were up, I was charged monthly. The yearly was a better value, so I switched my subscription (through icloud - I use an iphone). The next month, my payment was processed... and I had no access to Premium. Hitting "restore purchases" only gave me errors. Contacting fitbit support yielded nothing - they, for some reason, could not help. Angry and frustrated, I had to contact apple to cancel the existing subscription and give me a refund. 

Once that was complete, I was able to re-sign up... unfortunately under the same circumstances - signing up again funnels you into monthly, and once again, after I had paid for that first month, I switched to yearly (the better value). 

Just today - the exact same issue is repeating itself. I paid 84.99 for the yearly subscription, and the app does not acknowledge this. hitting restore purchases again only gives errors. I just contacted apple to get another refund to go through this again.

Thats how you get it fixed, apparently. Cancel and re-sign up. Which is a poor user experience. Fitbit, please fix your stuff, this is ridiculous 

[THPgh]

I contacted Apple about it just last night and they’re supposed to be
issuing a refund.

I was going to try signing up again to see if it would work. But, based on
what you said, chances of that are slim!

Ugh!

[RoyDonk]

It will work, but it will force you into the more (in the long term) costly month-to-month. Yearly simply doesn't work/doesn't register, which is very frustrating and trying to communicate this to fitbit is like yelling at a brick wall. 

Best of luck in getting your refund!