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Premium records sleep sporadically

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My premium records my sleep sporadically. Can you help fix this? I'm paying for it.

 

Moderator Edit: Clarified subject

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@Stekatpie A warm welcome to the Community. Thanks for getting in touch about this. 

Fitbit Premium will provide a sleep analysis based on the data tracked by your Fitbit. It sounds like you're not getting sleep stages everyday. 

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleeptracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

If after checking the information above, your sleep isn't tracked as expected, let me know the Fitbit model that you have. 

Let me know how it goes. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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