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Premium saying I need to purchase again

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‎09-08-2019 13:36 - last edited on ‎09-09-2019 08:14 by Moderator Alum

‎09-08-2019 13:36 - last edited on ‎09-09-2019 08:14 by Moderator Alum

Edited:  seems to be working again now.

 

I subscribed to premium the trial period just finished and I can see the money has been debited by Google but now the premium sleep features are locked again and asking me to pay more than advertised subscription price last week.

 

I was billed $11:99 Yesterday and now it's telling me need to pay another $14:99 to access the features?

 

What the hell 😡

Becki

 

 

Moderator edit: subject for clarity

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‎09-09-2019 08:13 - last edited on ‎11-07-2025 09:06 by Fitbit Moderator

‎09-09-2019 08:13 - last edited on ‎11-07-2025 09:06 by Fitbit Moderator

It's great to see you here, @SunsetRunner.

Thanks for troubleshooting this subscription issue. It's great to see that this has now been resolved. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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