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‎09-03-2023 09:36

‎09-03-2023 09:36

I have a Fitbit charge 4 with annual premium subscription, the illumination on the display is so bad I cannot read it unless in the dark, I have upgraded to to charge 5, I should get 6 months free premium subscription, but the terms say if I have a current account I cannot credit this. Is this fair?

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3 REPLIES 3

‎09-04-2023 09:54

‎09-04-2023 09:54

Hi @paullaker. Welcome to the Community. 

It would be a pleasure to explain this a little more for you. You do have the option to redeem the free 6 month trial that belongs to your Charge 5 but only after your current annual Premium Subscription expired. Take in mind that you need to cancel the annual subscription before this happens, otherwise you will be automatically charge for a new annual subscription  

You can either contact our Support team to do so, or follow the instructions here.  

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‎09-04-2023 10:52

In response to EstuardoFitbit

‎09-04-2023 10:52

Thank you, that is workable

Sent from my iPhone
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‎09-04-2023 12:28

In response to paullaker

‎09-04-2023 12:28

Your very welcome @paullaker, I'm here to help. 

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