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Premium subscription is "expired." Yet, I pay for it every month. What gives?

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I get charged every month for a premium subscription, yet when I log in to the dashboard (https://www.fitbit.com/global/us/account/subscriptions) it says my subscription expired. My iPhone Fitbit app also wants me to "subscribe" to premium. So what gives? Did I miss a connection step? 

 

I tried the support chat on Twitter and Fitbit.com. Twitter didn't answer and the website chat said someone would email me later. I'm disappointed!

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