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Premium subscription not showing any further data

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‎01-13-2022 10:48 - last edited on ‎01-25-2022 18:49 by Fitbit Moderator

‎01-13-2022 10:48 - last edited on ‎01-25-2022 18:49 by Fitbit Moderator

Completed the Premium Free Trial... and signed up for a one year Premium subscription yesterday.  Neither the app on my android device nor the online dashboard is showing any further data.  It all just stopped yesterday when I purchased the Premium Subscription.  What gives?  How do I fix?

 

Moderator edit: updated subject for clarity

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‎01-25-2022 18:48

‎01-25-2022 18:48

Welcome to the Fitbit Community, @Bev1121.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

Please verify if your Fitbit Premium subscription purchase was completed successfully. For instructions please visit this article and open the menu "How do I manage or cancel my Fitbit Premium subscription?". There you'll find instructions also to restore your subscription purchase.

 

Hope this helps.

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