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Premium trial option no longer visible on the app

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‎07-16-2021 22:08 - last edited on ‎07-20-2021 09:53 by Fitbit Moderator

‎07-16-2021 22:08 - last edited on ‎07-20-2021 09:53 by Fitbit Moderator

I have bought my fitbit charge 4 two weeks back. On the same day, I created the account and started using it. I saw the free trial subscription option in premium tab. After 1 week from the date of buying, I thought of subscribing to 3 months free trial. But that option is gone now. 

 Can anyone help me to sort this out?

 

Moderator Edit: Clarified subject

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‎07-20-2021 09:56 - last edited on ‎11-01-2024 11:08 by Fitbit Moderator

‎07-20-2021 09:56 - last edited on ‎11-01-2024 11:08 by Fitbit Moderator

@PremPrakash Welcome to the Fitbit Community. Thanks for the detailed information shared. 

Confirm you're following these steps to subscribe to Premium: 

  1. If Fitbit Premium is available in your region, you'll see a Premium tab in the Fitbit app. Tap the Premium tab.
  2. Read the overview, and tap the button to get started.
  3. Choose a 1-year or monthly subscription to start after your trial, and follow the instructions to subscribe.

If after following those steps you're not seeing it, perform the following: 

- Log out from the Fitbit app 
- Restart your phone 
- Log back in and follow the steps mentioned above 

Hope this helps. 

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