Premium trial stopping after 3 months not 6

[IanV333]

Bought Sense in October 2020 and premium service stopping in January 2021 not April per promotion. My wife’s bought on same day from same place expires in April. How can I fix this?

[Clove5858]

I have the same problem.  I bought a Versa3 which had 3 months set it up and then returned it for a sense within a few weeks.  Didn’t add the additional 3 months when I added the sense to the account and deleted versa3.

I’m scheduled to be charged the annual renewal Jan 30th.  I figured I’d let it go. Too busy with other things to deal with it right now.

[Clove5858]

I just contacted Fitbit Chat and agent walked me through process to get the additional.  I would suggest you do the same. I do not want to misguide you as your account dates are different than mine and timing may impact when you start the process. I’ll know in about three days if I tap the premium tab at bottom of Fitbit app next to community and see a prompt to renew free trial.

[Rich_Laue]

I was going to say to contact Fitbit. The link is found in the top right slide out and under help in the Fitbit app. 

I've also moved your premium question to the premium board. 

[Clove5858]

Ian did you make any progress on this matter?

My 3 month premium free trial received for the Versa purchase ends tomorrow Jan 30 2021. I canceled my subscription on the advice of customer support (during a chat with) approximately 3 days ago. I was told within 1-3 days after cancel I would see an option under the premium tab (next to community tab at bottom of app) for The free trial that came with the sense. As of right now I do not see another free trial.  So I’ll keep checking. I was directed to the below Premium info section when searching for and reading another posts on this matter.  It stated I’ll see the subscription 1-3 days AFTER THE CANCELED SUBSCRIPTION EXPIRES.  So I’ll wait 3 business days after the 30th and check in with support if I don’t see an option for the sense premium free trial offer.  Hope this helps if you are still working on getting the additional 3 months.

I’ll check back later.  Again, make sure you speak to customer support before cancelling a script. I don’t want to misdirect you. You should always work through Fitbit support or with a moderator. 

https://help.fitbit.com/articles/en_US/Help_article/2437.htm