Premium user, don't have access to personalized sessions

[Revieira]

Hi!

i have installed the app and bought the premium version a couple days ago.

even though I have the premium version, I don’t have access to the personalised sessions anymore 😞

one more thing: is there a way to reset my old data? It’s been too long and I need the beginner lessons again (when they start to work)

thank you

Moderator Edit: Clarified subject

[SilviaFitbit]

@Revieira A warm welcome to the Community. Thanks for the detailed information shared. 

Based in what you mentioned, it seems like you subscribed to Premium and you had access to the workouts but now you don't. I would like you to confirm you did this procedure to purchase Premium and then restore your purchases if your subscription is still not showing. 

Regarding your inquiry about resetting your data, It's not possible to do it. 

To better assist you, please reply to the following questions: 

- Do you subscribed to Fitbit Premium or FitStar Yoga?

- Would you like to reset your FitStar Yoga account?

Looking forward to hearing back from you. 

[Revieira]

Thank you for the kind reply.

I bought the FitStar Yoga

Instead of giving me the option to the classes, I still get the message to buy the premium subscription.

I had a subscription in 2017 but cancelled. Now I downloaded and repurchased but I don’t have access to the daily classes.

And yes, I would love to reset my info as I haven’t practiced yoga ever since and I need the beginner lessons again..

Thank you

Renata Vieira 

[SilviaFitbit]

@Revieira Thanks for getting back. I appreciate that you confirmed you subscribed to FitStar Yoga. 

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you.   

Regarding your inquiry about resetting your FitStar Yoga account, it's not possible to do it. The only option would be to delete your account and create it again.  

I'll be around if you have any additional questions.