Premium was cancelled but I was charged

[Serena1989]

Hey, 

So if I follow the instructions:

1. In the Fitbit app, tap the Today tab > your profile picture.
2. Scroll down and tap Account Settings > Manage Subscriptions. Your active subscriptions open in your phone’s app store.
3. Tap your Fitbit Premium subscription > Cancel Subscription. 

I don't see the Fitbit premium app so I thought it was cancelled already but lo and behold I got charged for it this morning. Could anyone tell me how to **ahem** cancel this subscription? It is very frustrating. (Also they edit out swear words lol)

Moderator Edit: Clarified subject

[Odyssey13]

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

1. In the Fitbit app, tap the Today tab  

    > your profile picture.

2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

[Serena1989]

Yes I tried that but it doesn’t appear in the subscriptions on my iPhone so there is no way of cancelling it. 

[Odyssey13]

How did you originally pay for it - at Apple or Fitbit.com?

[Serena1989]

It came with the Fitbit I bought

[Odyssey13]

When you sign up for Premium, it will ask for your billing information. Cancelling the Premium depends on where you purchased the Fitbit. If from Fitbit.com you need them. If you got it from Apple Store or Google Play, you need to get with them.