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Premium with new device not available.

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‎10-10-2022 08:31 - edited ‎10-11-2022 02:23

‎10-10-2022 08:31 - edited ‎10-11-2022 02:23

Six months ago I purchased an inspire 2 which was advertised with one year premium membership included, however it wasn’t there. Contacted Fitbit who activated just 6 months. That expired this month and I have purchased an Inspire 3 which is advertised with 6 months premium free…. again I can’t access it. Can anyone advise me please?

*UPDATE. I had to uninstall the app, reboot the device and my phone and finally the premium trial was available.

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