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Premium workouts are still locked

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‎03-28-2020 04:11 - last edited on ‎04-09-2020 16:05 by Fitbit Moderator

‎03-28-2020 04:11 - last edited on ‎04-09-2020 16:05 by Fitbit Moderator

Hi,

 

I have a problem with the fitbit coach app. I just updated my account to premium to have more content available. However, all the extra workouts are still locked in the app. If I try to start them, I'm asked to upgrade to premium, if I try to do that I get a notification that I already have a subscription to premium...

I already tried closing the app, reinstalling and logging out and into my fitbit account, nothing works.

 

I hope someone can help me!

 

Thanks, Betty

 

Moderator edit: Updated subject for clarity

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‎04-09-2020 16:04

‎04-09-2020 16:04

@betty_h Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for the troubleshooting tried prior to posting. I've shared your post with our Support team and they've mentioned you already have a resolved case with them. 

 

As a side note, you may want to check this article about Premium features. 

 

Don't hesitate to get back if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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