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Purchased Versa 2 SE and didn't get Premium

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‎09-27-2019 14:44 - last edited on ‎09-28-2019 07:53 by Fitbit Moderator

‎09-27-2019 14:44 - last edited on ‎09-28-2019 07:53 by Fitbit Moderator

I was under the impression that if you ordered the special edition versa 2 that a 3 month premium subscription would be added but I'm being charged for mine $10 a month

 

Moderator edit: Updated subject for clarity 

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‎09-28-2019 07:52

‎09-28-2019 07:52

Welcome to the Community @LoganShae. I'll be happy to clarify your question. 

 

Yes, if you ordered the Versa 2 Special Edition, you'll be given a 3 month Premium subscription. Once you're done setting up your watch, you need to start the 7 day free trial and after this you should have the 3 month subscription. Could you let me know if you were already charged with $10 a month? 

 

I'll be around if you need further assistance. 

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