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Question about transitioning from 3 month trial to Year Subscription.

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‎08-25-2021 04:46 - last edited on ‎08-26-2021 11:47 by Fitbit Moderator

‎08-25-2021 04:46 - last edited on ‎08-26-2021 11:47 by Fitbit Moderator

Good Morning, 

 

When I got my Versa 3 it came with the 3 month Free Trial.  After speaking with a family member they went and purchased for me the year subscription.  Will I be notified when the 3 months is up so I can then add the info for the year plan? 

 

I've not yet reached out to FB YET but if pointed in that direction I will send their support an email.

 

Thanks in advance.

 

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‎08-26-2021 11:51

‎08-26-2021 11:51

@CMac00068 Hi there. Thanks for the details mentioned. 

 

Glad to hear that you're enjoying Fitbit Premium and your watch. Since you already purchased the yearly subscription, it's recommended to cancel the trial and as soon as it expires. You can activate the yearly subscription. Take into consideration that even when you cancel the trial, Premium will still displayed on your Fitbit app. May I know if they purchased a Premium gift card?

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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3 REPLIES 3

‎08-26-2021 11:51

‎08-26-2021 11:51

@CMac00068 Hi there. Thanks for the details mentioned. 

 

Glad to hear that you're enjoying Fitbit Premium and your watch. Since you already purchased the yearly subscription, it's recommended to cancel the trial and as soon as it expires. You can activate the yearly subscription. Take into consideration that even when you cancel the trial, Premium will still displayed on your Fitbit app. May I know if they purchased a Premium gift card?

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎08-28-2021 05:52 - last edited on ‎08-28-2021 13:17 by Fitbit Moderator

In response to SilviaFitbit

‎08-28-2021 05:52 - last edited on ‎08-28-2021 13:17 by Fitbit Moderator

Silvia, 

 

Yes my friend purchased the Premium Gift Card for me. 

 

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‎08-28-2021 13:22

In response to CMac00068

‎08-28-2021 13:22

@CMac00068 Thank you for getting back. 

 

Glad to hear that your friend gave you this Premium gift card. Hope you can continue enjoying Premium features. 

 

Have a good weekend. 😀

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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