help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Returning customer premium 6 month trial seems to be activated, will I be charged after 6 months?

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-18-2024 06:56

‎12-18-2024 06:56

Hi, 

I have just bought an inspire 3 with a 6month free trial of premium for returning customers. The app says premium is activated despite me not agreeing to any d/d permission or actually activating premium and not receiving any notification that it's activated. Please advise as I am concerned that I will be charged for something I have not given permission for.

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-18-2024 09:29

‎12-18-2024 09:29

Hello there @AnnaMB67, welcome to the Fitbit Community.I'm sorry to hear this is happening to you.

I'll be glad to help you out with your premium subscription!

Please note that sometimes, the Premium Subscription can be activated by mistake during device setup. Be aware that you will not be charged until the free trial ends.

If you do not plan to continue with the subscription, please make sure to cancel the current subscription. By doing this, you can continue using the premium features until the end of the free trial while avoiding automatic renewal.

 

View best answer in original post

Best Answer
2 REPLIES 2

‎12-18-2024 09:29

‎12-18-2024 09:29

Hello there @AnnaMB67, welcome to the Fitbit Community.I'm sorry to hear this is happening to you.

I'll be glad to help you out with your premium subscription!

Please note that sometimes, the Premium Subscription can be activated by mistake during device setup. Be aware that you will not be charged until the free trial ends.

If you do not plan to continue with the subscription, please make sure to cancel the current subscription. By doing this, you can continue using the premium features until the end of the free trial while avoiding automatic renewal.

 

Best Answer

‎12-20-2024 05:20

In response to EstuardoFitbit

‎12-20-2024 05:20

Many thanks for your swift response. I know see that I have  automatic premium membership due to having Google one - bonus!

Best Answer