Run training doesn't recognize my trainings

[Quetxel]

 I've done 63 min of 

 as you can see, I've done the minutes for it but it wont record. I've tried installing and un installing the app but it doesnt fix it. I've got the note 8. 

Moderator Edit: Clarified subject

[SilviaFitbit]

@Quetxel It's nice to see you in the Fitbit Community! Thank you for getting in touch about this. 

I appreciate the troubleshooting tried and the screenshots attached. I would like you to confirm that the activity was tracked using the exercise app on your Fitbit or if it was tracked by doing a Fitbit Coach exercise, this way your guided program will count the workout. 

If it was then please log out from the app, force quit it and if you have a Fitbit Android device, clear the cache of the app and try again. 

Your post was moved to the main board, in order to better assist you. 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

[COHappy]

Hi, I have the same issue...the exercise was detected by my versa, the music played in the guided program app (I was directed to download Fitbit coach, but the program didn't come up in coach, just my app), but I wasn't given cues to change my pace as the program indicated I was supposed to, nor did it log my workout in the guided program. Throughout my run I saw the download button swirling. When I backed out of the workout, it gave me the option to resume, but just the same swirl with music playing every time with no recognition I did the run. 

[SilviaFitbit]

@COHappy Hi there. Thanks for the details mentioned. 

When you're redirected to Fitbit Coach, it will download the workout before starting. Once this process has ended, you'll get the option to play it and start working out. I'd like you to confirm you're doing this when a workout is presented in the Guided Program. 

Learn more about Fitbit Coach in this article. 

Hope this helps.