Should I get access to FitStar Yoga if I subscribe to Premium?

[kaileyholcombe]

Hello! I’m having trouble accessing my Fitstar Premium account. It’s not allowing me to do sessions (I can still do the freestyle sessions, locked and unlocked but not the program)  and it says that I have only subscribed to it for a day. I purchased it with the same email I used when I got Fitbit coach premium. Any help would be great! 

Moderator edit: Updated subject for clarity 

[SilviaFitbit · Accepted solution]

@kaileyholcombe Welcome to the Community. 

Thanks for letting me know that you're trying to unlock FitStar Yoga workouts. Since you subscribed to Fitbit Premium membership, you'll get the following features: 

- Guided Programs 

- Personalized insights 

- Premium Challenges 

- Fitbit Coach 

- Mindfulness 

However, FitStar Yoga is a different service and you will need to buy that subscription separately. Keep in mind that it's only available for iOS users. 

I'll be around if you have any additional questions. 

[kaileyholcombe]

Hello! How do I purchase the Fitstar premium program? I can’t find out how to do that. Thanks for the help!

[kaileyholcombe]

So, how do I repurchase Fitstar Premium then? Thanks! 

[SilviaFitbit]

@kaileyholcombe It's nice to see you on the Community. Sorry for the delayed reply. 

In order to subscribe again to FitStar Yoga, you may want to do the same procedure the first time: 

- Go to FitStar Yoga app 

- Subscriptions > Choose your program 

- Manage your subscription from Apple store 

I'll be around if you have any additional questions. 

[kaileyholcombe]

It still didn’t work. I’ll have to try another app then. Thanks for your help! 

[SilviaFitbit]

@kaileyholcombe Thanks for getting back. Sorry for the delayed reply. 

I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

[AnaBD]

I have this same problem. FitStar yoga says I have premium subscription but those premium workouts are not available; I can only do freestyle (locked and unlocked). How can I fix this? Thanks!

[SilviaFitbit]

@AnaBD A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions!