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Signed up for 90-free trial but was charged

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‎04-18-2020 07:48 - last edited on ‎06-20-2020 11:28 by Fitbit Moderator

‎04-18-2020 07:48 - last edited on ‎06-20-2020 11:28 by Fitbit Moderator

Don't be fooled like me! After signing up for the free fitbit 90 day Premium trial I luckily noticed I'd been charged for £7.99 from my bank account.  It isn't free if you have previously used a free trial.  This is not flagged up when you sign up for it so be careful.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎04-18-2020 08:27

‎04-18-2020 08:27

How do I cancel my Premium?  Has not worked right since I started it.

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‎06-18-2020 19:22

‎06-18-2020 19:22

yeah but isn't that false advertising ? Cause i spent 13$ on something i wanted to try for FREE. 

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‎06-20-2020 02:40

‎06-20-2020 02:40

I got an offer on the app for the 90 day free trial and accepted, but was immediately charged, and am due to be charged again in a month.

I have not previously activated a free trial for Fitbit Premium.

 

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‎06-20-2020 11:41

In response to SunsetRunner

‎06-20-2020 11:41

@SunsetRunner @Readgm A warm welcome to the Community. Thanks for the troubleshooting tried and the details mentioned. 

 

The free trial for Fitbit Premium is for customers who haven’t previously activated a free trial for Fitbit Premium. Thanks for understanding. 

 

In this case, I've shared your post with our Support team and they will continue assisting you through email. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

 

I'll be around if you have any additional questions. 

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