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Signed up for Premium but still locked

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‎02-11-2021 10:35 - last edited on ‎02-12-2021 10:23 by Fitbit Moderator

‎02-11-2021 10:35 - last edited on ‎02-12-2021 10:23 by Fitbit Moderator

Hi i just signed up for the free 90 day gave my credit card number and eveything i got a email from google play but premium account  not showing . Its kind of not cool.

Tomer

 

Moderator Edit: Clarified subject

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‎02-12-2021 10:25 - last edited on ‎10-21-2024 09:58 by Fitbit Moderator

‎02-12-2021 10:25 - last edited on ‎10-21-2024 09:58 by Fitbit Moderator

@SunsetRunner Hi there. Thanks for the details mentioned. 

I see where your disappointment is coming from. I'd like you to restore your purchase by doing the following: 

  1. In the Fitbit app, tap the Today tab 
     
     > your profile picture.
  2. Scroll down and tap Restore Purchases > OK.

Hope this helps. 

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