Signed up for Premium trial unable to use Fitbit coach

[DWokla]

I went to energizing exercises and when I click one of the morning workouts it takes me to getting Fitbit coach.  I did this and cannot log into the coach app.  So essentially the exercises are useless to me unless I am doing something wrong.  I would like to try the different features to see if I want to keep the Premium. 

[HoosierJules]

I am in the same boat. I even tried changing the password, but it still tells me that I am invalid. 

[Jill105]

Same here, I tried changing my password and everything and nothing is working. So funny that they give you 3 months free to try premium and nothing works?! Not a great business plan Fitbit!!! Might want to get new programmers on staff!! Shouldnt be that difficult to link the 2 apps and work properly as I am a programmer myself. SUPER FUNNY and awful way to do business. I guess I will be cancelling premium since it oesnt work. Maybe switch to a garmin which i used before this. Just nice to have a cheaper option, but I guess you get what you pay for!!!! Could be super cool products if you spent the time and money to make them great!

[SilviaFitbit]

@Jill105 A warm welcome to the Community. Thanks for the troubleshooting tried prior to posting. 

Your feedback is truly appreciated, this helps us to continue improving our services offered.

In this case, I'd like you to confirm that you're logging in Coach using your Fitbit credentials. You may want to update your Fitbit's password and change it to one that doesn't have any special characters such as #$%^&. Once you've changed it, please go back to Coach and try to log in. Are you receiving any error message that's not letting you log in? 

Let me know the outcome. I'll be around if you have any additional questions. 

[Jill105]

Yes. I have all my sign in credentials ready. My email and password won’t work nor will it let me change my password when I try. It’s giving me a validation error not really a sign in error. I emailed fitbit support about a week ago with no response so today I tried to chat and they sent my request “up the chain”. Also called and they sent my problem “up the chain”. So yes. I have my credentials ready. Thank you for reaching out. 

[SilviaFitbit]

@Jill105 Thanks for getting back. 

I appreciate that you mentioned you contacted our Support team and this has been escalated to a higher Support level. We appreciate your patience this is resolved. 

I'll be around if you have any additional questions.