Signed up for a 90 day free Premium trial but was charged

[nrugzie]

On the app there was a banner for getting a 90day free trial of fitbit premium. I signed up but was charged $9.99 right away.  Has anyone else has this issue?  So much for free trial... Smh

Moderator Edit: Clarified subject

[rodonnell19]

Exact same thing has happened to me. I'm a pharmacist under decent amount of pressure at the moment so haven't really had time to look into what exactly has happened and how  to fix it but it's really quite annoying. 

[nrugzie]

>From what ive found out it was only to new members who have neve had the
premium feature. I feel this is false advertising as it does not say to
new members. I told fitbit i wanted my money b as ck however they said no,
so i filed a claim with google.

[Ems77]

I signed up as well and no where did it say that it wasn’t available if you’d had a free trial before. 

I’m furious with Fitbit as they’ve taken £80 from my bank account. I’ve emailed the support team and if they don’t resolve this and give me my money back I will be filing a complaint with Apple. 

The free trial is misleading and fraudulent and I am so disappointed in FitBit. I have been a customer since they first started. 

[Janetbb]

Same here not happy with their sneaky underhand marketing 90 days free
premium was not free at all

[dlonoff]

I had this issue too, but I noticed Google Play was about to charge me after just one week and I cancelled my trial.

I've never done the free trial before (as far as I can recall, and I searched my email as well), so this really seems like a bug on their end. Oh well.

[Janetbb]

I contacted fitbit help and they have given me a 3 month triall and refundSo good customer serviceHave a go you might get the sameSent from my Samsung Galaxy smartphone.

[nrugzie]

I reached out to fitbit and they told me there was nothing they could do.  They wont refund the money

[Janetbb]

This is who I contacted you have to show the receipt that has the price you were charged good luck 

https://contact.fitbit.com

[Janetbb]

That was a free week trial that we all have you did the right thing to cancel otherwise you would have been charged

You should be offered a 90 day free trial but dont take it as you will be charged as someone who has already had a 7 day trial it's very misleading

[Skippy24]

I'm a new Fitbit Premium user and I too was charged for the month. I contacted support and am waiting for an answer. Hopefully they'll refund the amount and give me the 90 days.

[Janetbb]

They should do I had nothing but helpful interactions from their support people and i was refunded and given the 90 day trial free it was all done quickly and with good grace from themAs long as you can provide the receipt you've been charged wrongly for i dont t see you having a problemSent from my Samsung Galaxy smartphone.

[Skippy24]

I got an answer from fitbit. They say that I have a fitbit premium account associated with my email and that the 90 day trial is for new premium users.

So basically a new user will activate the free trial thinking it's for 90 days, will be charged after 7 days making them not a new user, will contact support about this and will be told too bad you're not a new user anymore.....

[Bertnky]

I also did the same. Has anybody found out how to get a refund?

[Bertnky]

I was charged $9.99 as well, but going back through my Google purchase history, I had tried the premium previously. Do I did go in and cancel.

[Janetbb]

Sent from my Samsung Galaxy smartphone.Just ask they are reasonable people see my post to show how to get a refund and a 90 day free trial

[Skippy24]

I did send my purchase history and asked for a refund.

My purchase history shows my free trial on March 25 and none before that so I know they are considering that one as my previous free trial. 

[Janetbb]

You need to send your GPA number on google play 

[Janetbb]

This is who I contacted you have to show the receipt and GPA from.google play that has the price you were charged good luck https://contact.fitbit.com 

Sent from my Samsung Galaxy smartphone.

[nrugzie]

Yes I sent that in already. Waiting for them to refund me my money