08-20-2020 10:51 - edited 09-18-2020 15:23
08-20-2020 10:51 - edited 09-18-2020 15:23
9/7/2020 Update: This issue is resolved as of app update 3.29
We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date.
Thanks very much for your reports and patience.
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08-11-2020 02:09
08-11-2020 02:09
I have the same issue. iOS 13.6 on an SE2.
Told live chat it was clearly an app issue as all the data is in the HR displays.
Reset everything as requested anyway but the problem remains.
Just adding to the feed in the hope Fitbit recognizes the problem as the live chat function appears useless in actually triggering resolution and can only offer an inane ‘try resetting’.
So far no sign of a fix of which I’m aware but hopefully the problem is actually being worked.
08-11-2020 02:17
08-11-2020 02:17
versa 2
iPhone 11Pro
iOS 13.6
Fitbit app version 3.27 updated on Aug 4
not only no longer graphing resting HR while sleeping but also deleted all previous graphs. I’ve rebooted, restarted and updated everything - is there a fix?
08-11-2020 02:53
08-11-2020 02:53
Did anyone find a fix for this?
08-11-2020 03:19
08-11-2020 03:19
Today no sleep score - what is going on?!?!?
08-11-2020 04:08
08-11-2020 04:08
I have a premium membership. For the past week or so I have no data on the sleeping heart rate chart. Customer Service seems unreachable by phone or otherwise. I have the most current update 3.27. How do I get someone to address this issue? I’m about to cancel my premium subscription. Not happy. 😡
08-11-2020 04:35
08-11-2020 04:35
I just checked Restoration this morning. Chart is back!!! It’s working!!!
08-11-2020 04:47
08-11-2020 04:47
08-11-2020 04:52
08-11-2020 04:52
08-11-2020 05:16
08-11-2020 05:16
My restoration data has stopped too and all the previously recorded data !!
Getting fed up with constant glitches ! what Kind of company sells a product for £250 plus a monthly subscription
then has you talk amongst yourselves to figure out what’s gone wrong??
As for customer service you might as well ring the post office !
08-11-2020 05:44
08-11-2020 05:52
08-11-2020 05:52
Also having the same issue. The app shows my sleep score and all the other metrics are shown besides the HR graph. This has been happening for the last couple days. Even when I go and look at a graph from a few weeks ago it’s not showing when it once did. Any fixes for this? Have tried to delete and reinstall app as well as unpairing my Versa 2. Thanks!
08-11-2020 06:07
08-11-2020 06:07
08-11-2020 07:05
08-11-2020 07:05
08-11-2020 07:16
08-11-2020 07:16
I no longer see a Reboot function on my Charge 3, after the recent update. ?
08-11-2020 07:28
08-11-2020 07:28
08-11-2020 07:37
08-11-2020 07:37
No, I lost my restoration HR too, and I am not in the heart study.
08-11-2020 07:43
08-11-2020 07:43
Thank you Maggiej; I found it! (But, no change on the Sleeping HR...still gone).
08-11-2020 08:20
08-11-2020 08:20
08-11-2020 08:54
08-11-2020 08:54
08-11-2020 09:04
08-11-2020 09:04
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