09-01-2024 02:21
09-01-2024 02:21
Does anyone else have an issue with seeing their own position on the various sleep animal metric ranges? The full ranges are showing as well as the ideal ranges but my own position is not shown, except as a dot and a number to the far left instead of being placed on the continuum.
Also the sleep history has disappeared. Is it possible to have it reinstated? It was useful to see if progress was being made.
Generally I share the frustrations and sentiments of many users in terms of the Google “upgrade” which is clearly a more clunky and incomplete interface compared to the former Fitbit one.
It is particularly disappointing that no action appears to have been forthcoming in response to customer feedback so far. This lack of response or action provides little incentive to remain a customer.
09-01-2024 05:04
09-01-2024 05:04
@TrudyClare This sounds like an app bug. Do you use an Android or iPhone? I use an iPhone and my 'You' position in the profile is correct.
This is the path to see your previous profiles. Tap on your Sleep tile, then tap on Month in the Day, Week, Month, Year area. Tap on the back arrow in the This month area to go back to last month, NOT the bold Back arrow at the top left of the page. I absolutely agree that this interface is clunky, because you need to keep tapping to go back each month, instead of seeing it on one page.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.