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Subscribed to Premium but I don't see changes

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‎06-02-2020 03:26 - last edited on ‎06-05-2020 13:56 by Fitbit Moderator

‎06-02-2020 03:26 - last edited on ‎06-05-2020 13:56 by Fitbit Moderator

Hi, 

 

Since yesterday I am a member of the premium account, but unfortunately there are no changes in my app. I don't see everything under discovery, just the basic stuff.  How can I get this updated? I uninstalled and reinstalled the app, both fitbit and coach. Thank you in advance. 

 

Moderator Edit: Clarified subject

 

 

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‎06-05-2020 13:24

‎06-05-2020 13:24

@Glenda89 A warm welcome to the Community. Thanks for getting in touch about this. 

 

I appreciate the troubleshooting tried prior to posting. 

 

Fitbit Premium helps you build healthy habits by offering tailored workouts, insights into how your behavior impacts your health, and personalized plans to help you reach your goals. Pick a subscription that works for you, and then start with a free 7-day trial. Note: Fitbit Premium, available in certain regions, is currently available in English, with more languages and regions coming soon.

 

Please confirm you followed this procedure to subscribe to Premium: 

 

  1. If Fitbit Premium is available in your region, you'll see a Premium tab in the Fitbit app. Tap the Premium tab. 
  2. Read the overview, and tap the button to get started.
  3. Choose a 1-year or monthly subscription to start after your free trial, and follow the instructions to purchase.

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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