Subscribed to Premium but features were still locked

[DaisyM16]

Hi,

I subscribed to Fitbit Premium a few days ago and it gave me an error that said “Oops, looks like you cancelled your subscription Error Code: 1002” I didn’t cancel it and I’m iTunes it says I am still subscribed but I don’t have access to any of the premium content. I talked to customer service and they told me I would get an email later in the day and I never received an email. I still don’t know what to do and my trial is running out. Any help would be very appreciated! 

Moderator Edit: Clarified subject

[DaisyM16]

Woah hang on I just checked the app again and it was working that was super weird haha. I think I know how I fixed it if anyone has the same issue. Just click on your profile picture in the app and then click restore purchases and I think that’s what fixed it. 

[SilviaFitbit]

@DaisyM16 It's nice to see you on the Community.

Thanks for sharing the steps that fixed this issue for you. I'm sure this will help others navigating on the forums. 

Now that you have access to all Premium features, you may want to check this article. 

I'll be around if you have any additional questions. 

[sk8r]

I subscribed to premium but I'm not getting premium features. Google play shows that I paid for it and that it will expire in one month. When I hit the subscribe button it tells me that I am already subscribed. When I follow the advice click on my account button and then on restore purchases, it just says an error has occurred, try later.

[SilviaFitbit]

@sk8r Welcome back to the Fitbit Community. Thanks for the details mentioned. 

In this case, I've taken the liberty to share your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[sk8r]

Sylvia, once again my Fitbit premium subscription is not activating. I renewed it before the monthly subscription expired, but it has not activated. Can you please help me?

[SilviaFitbit]

@sk8r Hi there! Thank you for letting me know that your Fitbit Premium isn't activating. 

In this case, I've shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email, they'll be happy to assist. 

I'll be around if you have any additional questions!