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Subscribed to Premium but was charged

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‎05-10-2020 23:04 - last edited on ‎05-12-2020 10:48 by Fitbit Moderator

‎05-10-2020 23:04 - last edited on ‎05-12-2020 10:48 by Fitbit Moderator

TBH, I love my FitBit Inspire HR and the app and all that. I did the free trial at first and then continued as a full-paying member. I decided to cancel my Premium account right before my next billing cycle. Success in doing that...

 

HOWEVER I began seeing some ad blurb at the top of my FitBit app advertising a new 90-day trial period (which may or may not be linked to the COVID-19 lockdown)... I clicked it and went thru the button pressing that basically said BEGIN FREE 90-DAY TRIAL. It never once informed me that having paid for Premium before that I would not qualify... Even at the end of signing up it gave me a screen to confirm I was getting a FREE Premium Trial.

 

I checked a day later on my billing statement and found I was getting charged the full $9.99 for this month again. So basically, I am NOT getting any sort of FREE Trial despite the process I went thru.

 

Is there a way to cancel my account then and get refunded for the month of May 2020? I don't want to begin paying for Premium again since I just cancelled it. Maybe I missed something in the enrollment in the 90-days FREE but I never was told that this offer was ONLY for members who had NOT tried Premium yet.

 

So now what do I do to cancel and get a refund?

 

Moderator edit: format and updated subject for clarity

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‎05-12-2020 10:47 - edited ‎05-12-2020 10:50

‎05-12-2020 10:47 - edited ‎05-12-2020 10:50

@djpurity A warm welcome to the Community. Sorry for the delayed reply. 

 

Thanks for taking the time to share your experience with the 90-days free trial. I appreciate that you mentioned the procedure that you went though and I see where you're coming from. 

 

The free trial for Fitbit Premium is for customers who haven’t previously activated a free trial for Fitbit Premium. Thanks for understanding. 

Our thoughts are with all affected by the virus so far. We're continually looking at other ways we can support those in our community and those in need, and we’ll keep you updated as things evolve.

 

Regarding your question about cancelling your membership, please follow the instructions on this article to cancel them. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎06-01-2020 20:00

In response to SilviaFitbit

‎06-01-2020 20:00

No where did it say you couldn't get it free of you had ever tried the premium before. I did the same thing. They shouldn't advertise it as being free and then charge you without warning. 

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