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Subscribed to Premium but was charged

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‎06-08-2020 14:10 - last edited on ‎06-09-2020 14:30 by Fitbit Moderator

‎06-08-2020 14:10 - last edited on ‎06-09-2020 14:30 by Fitbit Moderator

I have seen ads a couple times that Premium is supposed to be free during COVID-19.

 

I have been charged during this time.  Why are they saying it is free?!

 

Moderator Edit: Clarified subject

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‎06-08-2020 14:21

‎06-08-2020 14:21

Hi @JanJaz  this was posted March 23, 2020 by a Fitbit Moderator:

 

"As the global situation with COVID-19 continues to evolve, we want to support our Fitbit community: 

 

  • We're offering 40 pieces of Fitbit Premium content free in the Fitbit app. Tap the Discover tab to get started. For more information, see Which Fitbit Premium content is available for free?

  • Anyone new to Fitbit Premium can also get a 90-day free trial of this paid subscription. Tap the the Premium tab to activate your free trial. Fitbit Premium includes personalized health insights, health guidance, advanced sleep tools, customized programs, and 150+ workouts from fitness brands. For more information, see How do I purchase or start my free trial of Fitbit Premium?

  • If you're not eligible, you might still be able to redeem a 90-day free trial of the Fitbit Coach app (available in English, Spanish, French, German, and Portuguese). For more information, see About Fitbit Coach.

To learn more, read the message on the Fitbit Blog."

Stepping in the U.S.A. since September 2013. Android 14

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2 REPLIES 2

‎06-08-2020 14:21

‎06-08-2020 14:21

Hi @JanJaz  this was posted March 23, 2020 by a Fitbit Moderator:

 

"As the global situation with COVID-19 continues to evolve, we want to support our Fitbit community: 

 

  • We're offering 40 pieces of Fitbit Premium content free in the Fitbit app. Tap the Discover tab to get started. For more information, see Which Fitbit Premium content is available for free?

  • Anyone new to Fitbit Premium can also get a 90-day free trial of this paid subscription. Tap the the Premium tab to activate your free trial. Fitbit Premium includes personalized health insights, health guidance, advanced sleep tools, customized programs, and 150+ workouts from fitness brands. For more information, see How do I purchase or start my free trial of Fitbit Premium?

  • If you're not eligible, you might still be able to redeem a 90-day free trial of the Fitbit Coach app (available in English, Spanish, French, German, and Portuguese). For more information, see About Fitbit Coach.

To learn more, read the message on the Fitbit Blog."

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎06-20-2020 06:30

In response to Odyssey13

‎06-20-2020 06:30

The missing key @JanJaz may be found in @Odyssey13  post.

  • Anyone new to Fitbit Premium can also get a 90-day free trial of this paid subscription.
Best Answer