Subscribed to Premium but was immediately charged

[GetOffMyPatch]

After seeing the 90 premium trial via the app, I started my free tril but I was immediately charged for using the app. I have never used Premium before so why am I charged automatically for a 90 day free trial?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@GetOffMyPatch Welcome to the Community. 

Thanks for letting me know that you haven't activated any trials before. In this case, I've shared your post with our Support team and they will continue assisting you. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

I'll be around if you have any additional questions.

[Silvers8]

The same thing just happened to me. I do not want the service if I cannot try it beforehand, how do I cancel this and get a refund?

[SilviaFitbit]

@Silvers8 A warm welcome to the Community. Thanks for getting in touch about this. 

The free trial for Fitbit Premium is for customers who haven’t previously activated a free trial for Fitbit Premium. Thanks for understanding. 

Please explore the more than 40 free programs we made available to everyone: help.fitbit.com/articles/en_US/Help_article/2437#free 

Our thoughts are with all affected by the virus so far. We're continually looking at other ways we can support those in our community and those in need, and we’ll keep you updated as things evolve.

Regarding your inquiry about cancelling, follow this procedure to cancel your subscription. Fitbit Premium subscriptions are non-refundable. However, you may want to contact the store where you purchased it from, in some special cases, they are able to provide refunds. 

I'll be around if you have any additional questions.