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Subscribed to Premium but was immediately charged

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‎05-09-2020 17:49 - last edited on ‎05-12-2020 10:20 by Fitbit Moderator

‎05-09-2020 17:49 - last edited on ‎05-12-2020 10:20 by Fitbit Moderator

I have been a long time member and really wanted to learn about Fitbit Premium.  I was so excited that they had a 90 day free trial, especially during these difficult times.  So I was surprised I was billed immediately.  I tried to call, chat, but no luck.  Just be weary of signing up for freebies.  I guess somethings are just too good to be true!

 

Moderator edit: Updated subject for clarity

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‎05-12-2020 10:20

‎05-12-2020 10:20

@Kquetzal A warm welcome to the Community. Sorry for the delayed reply. 

 

Thanks a lot for sharing what you experienced when subscribing to the Premium Membership. I totally understand how you felt when you were charged. 

 

I've shared your post with our Support team and they've mentioned you already have an open case with them, please continue the communication through email.  Due to recent events affecting our operations, we may need more than 7 business days to respond.

 

As a side note, the free trial for Fitbit Premium is for customers who haven’t previously activated a free trial for Fitbit Premium. Thanks for understanding. 

 

I'll be around if you have any additional questions. 

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