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Subscribed to Premium for the first time but I was charged

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‎05-24-2021 19:06 - last edited on ‎05-25-2021 15:37 by Fitbit Moderator

‎05-24-2021 19:06 - last edited on ‎05-25-2021 15:37 by Fitbit Moderator

I bought my Fitbit Sense a few months back and have never had Premium. After seeing the 6 months free trial on the app I thought of trying it out, but I am asked to fill in my credit card information and I am even informed of the monthly/yearly price of the service. After filling in my card details, I was charged for 1 month of premium ( 99 indian rupees).

Manage subscriptions page shows no sign of 6 months free trial and simply shows 1 month subscription which I paid for.

 

Moderator Edit: Formatting and clarified subject 

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‎05-25-2021 15:39

‎05-25-2021 15:39

@Vaibhav_Jain Welcome to the Fitbit Community. Thanks for the detailed information shared. 

 

I was able to see that you have a case with our Support team, please continue the communication with them, they'll be happy to continue assisting you. 

 

Have a nice day. 

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