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Subscription renewed but can't access Premium

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‎10-07-2020 12:20

‎10-07-2020 12:20

Premium worked this morning but the subscription renewed halfway through the day and since then I can no longer access it. The annual fee has been taken from my account, and in subscriptions it now says renews in 2021; however, when I try to access the Premium features it takes me to the start trial page. I've tried clicking restore purchases but it tells me there is an error, and I've logged out and back in which made no difference. How can this be fixed please?

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‎10-08-2020 13:06

‎10-08-2020 13:06

@LHP5 A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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