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Subscription to Premium auto-renewed

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‎03-14-2023 09:53 - last edited on ‎04-10-2023 11:33 by Fitbit Moderator

‎03-14-2023 09:53 - last edited on ‎04-10-2023 11:33 by Fitbit Moderator

I didn't realize that I had a premium subscription until I noticed a $83.19 charge on my credit card from less than two weeks ago.  I contacted support to cancel the premium subscription and have them refund the charge since I didn't authorize it.  Support refused to refund.  They cancelled premium, and said I would have it for the next year, but would not refund the charge.  This is extremely poor business.  There are a lot of options out there now other than Fitbit ripoff.

 

 

Moderator Edit: Clarified subject 

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46 REPLIES 46

‎05-05-2023 17:08 - edited ‎05-07-2023 12:22

In response to HankFi

‎05-05-2023 17:08 - edited ‎05-07-2023 12:22

Back to report that I received my refund, through disputing the charge with the Google Play Store.  Fitbit said it was their policy and would not refund, but Google came through with the refund.  We'll Google owns Fitbit sooooooo. 

 

Either way this experience really soured and turned me off from a product that I used to lean on for my health.  I know I'm just one person so probably no big deal to their big corporation, but I'm done with them.

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‎05-06-2023 10:37 - last edited on ‎05-08-2023 11:51 by Fitbit Moderator

In response to EstuardoFitbit

‎05-06-2023 10:37 - last edited on ‎05-08-2023 11:51 by Fitbit Moderator

You guys really need to figure this out. There are tons of us out here that don't want to pay for this service and are upset by the way you deal with it. It's really horrible customer service.

 

 

I was not notified. I got an email at 3am that I had been charged for the service. I contacted Fitbit support as soon as I woke up this morning and they are flat out refusing to refund the charge for a service that I never use. It's been less than 12 hours since they updated my 1-year subscription and they won't budge. I see that other customers in this forum have gotten their refund but I don't understand how.

 

 

FitBit was most definitely the provider of this subscription. Your customer service needs improvement.

 

 

 

Moderator Edit: Merge replies 




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‎05-06-2023 10:46

In response to Yu270050

‎05-06-2023 10:46

How did you contact Google?

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‎05-06-2023 11:47

In response to HankFi

‎05-06-2023 11:47

I raised a complaint through American Express. I also let Customer Service know that’s what I was doing. And complained on this forum It was refunded without comment. So I’m not sure exactly what worked, but that was the process. 

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‎05-10-2023 06:27

In response to Rcole23

‎05-10-2023 06:27

Many people in this position are doing chargebacks due to these unfair business practices.  I myself cancelled my one-year subscription, only to have it automatically renewed later that day. 


As a business owner, chargebacks are a total pain to deal with, involve lots of paperwork, with time constraints for submission. Even if you win,

the customer can send it back for re-presentment.  We don't even bother challenging chargebacks under $150.  Fortunately, the vast majority of our customers are honest.

 

If everybody contests Fitbit's unethical (and in some jurisdictions) illegal business policy on returns, Fitbit will soon change it tune.

 

The best way to get Fitbit to change it policy is to overwhelm, with chargebacks for their unethical business policy. 

 

 

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‎06-26-2023 15:19

‎06-26-2023 15:19

I couldn't agree more. Had other Fitbits before his one but it's definitely the last one! Just because of the poor service!

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‎06-26-2023 17:34 - last edited on ‎06-27-2023 12:06 by Fitbit Moderator

‎06-26-2023 17:34 - last edited on ‎06-27-2023 12:06 by Fitbit Moderator

I have been on the phone with them for over an hour and they are the most inept company I have ever dealt with. My wife and I both have fitbits and neither of us ever signed up for premium and in March they charged me $79.99 for renewal. When I called about it they said they would cancel my subscription but no refund. Then, today I get another charge the same amount for my wife's fitbit. I spent over an hour on the phone with someone who was hard to understand and they were asking for pictures of the charge. When I was trying to send it to them, we were disconnected and no call back. This is the absolute WORST COMPANY ever for customer service!!! It looks like I'm not the only one they have ripped off.

 

I completely understand. I respected them too and have had a few different fitbit watches but never had this before. Quite simply they are ripping off their customers. My wife and I are retired and on Social Security and an $80 bill twice for something we don't use or even know how to use hurts a little. Bad time in this economy to be ripped off.

 

They don't refund no matter what. I've called both times it happened on my wife's and mine on the day of the charge and they refuse to do anything. I will never purchase another one after already having 4 or 5 in the past years.

 

 

Moderator Edit: Merge replies 

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