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Switched FItbits during Premium Trial

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‎12-21-2023 11:11

‎12-21-2023 11:11

Started free trial of Fitbit Premium and then my 2 yr old Charge5 battery died. Reached out to support /but had to replace--no warranty. Does my Premium trail start new with the new purchase--upgrade to Charge 6?

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‎12-21-2023 14:35

‎12-21-2023 14:35

Hello @Rsilva34 

From the Fitbit help page about Premium subscription

If the Fitbit device you purchased indicates that it includes a trial to Fitbit Premium, but you are currently a Fitbit Premium member, then you must cancel your Premium subscription in order to be able to activate the trial. About 1-3 days after your canceled subscription expires, you’ll see an offer in the Fitbit app to begin the trial. For instructions on how to cancel your Fitbit Premium subscription, see How do I manage or cancel my Fitbit Premium subscription?

 

Rieko | N California USA MBG PE

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‎12-24-2023 10:27 - edited ‎12-24-2023 10:28

In response to RiekoC

‎12-24-2023 10:27 - edited ‎12-24-2023 10:28

Your premium is connected with your fitbit account. If you are in the middle of a free trial, you will want to cancel premium. However, premium will still continue until the 6 months are up. Then at this time, you should be able to start a free trial of premium 

I've also moved the thread to the Fitbit Premium Board

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