The Power of Planking not downloading

[AleighGirl]

I have an iPhone 8s. I've been using the premium for a little over a month and all the guided programs have been great. However, I'm trying to complete my third workout for my third week on the Beginner Bodyweight program. The workout is The Power of Planking and it refuses to download. 

From the Fitbit app on my phone, I hit the Beginner Bodyweight tab. It then takes me to the next screen where I click the stated workout. That then takes me to Fitbit Coach. I click the red bar labeled "Start Download" and then it turns grey. I get the blue/teal bar saying "Downloading Session..." and then nothing. It never moves from this screen and will not finish the desired task.

I have tried uninstalling and reinstalling the app.; shutting the phone completely off/down, as well as reading previous topics on here looking for answers or help, to no avail. So, here I am. Asking for all the other people who have had this issue and there doesn't seem to be an answer. Or I've just missed it somewhere and need someone to show me the answer.

I'm aware that I can do another workout in the meantime to get the 3 in. I plan on doing just that. But, that's not the point. I want to do this one and I don't want to have to miss it all together. Can anyone help? 

Thanks so much in advance!

[SilviaFitbit]

@AleighGirl A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the detailed information shared and the troubleshooting tried prior to posting. This is an issue that has been shared with my team, they are aware of it and investigating it. Your patience and understanding while this gets resolved is truly appreciated. 

I'll be around if you have any additional questions. 

[Daddy_David_SCO]

Hi, I have been having the same issue now for a week too & ran the same troubleshooting that you have done without success.

[SyazniTarmizi]

Experiencing the same thing. Unfortunate as it’s breaking my workout cycle and unable to track if I were to follow the workout manually 😢 Let’s hope it gets fixed at the soonest.

[AleighGirl]

Oh man. I’m really sorry to see you’re dealing with this too. It’s super frustrating huh? 

Way to go on getting fit and healthy though. Keep up the great work! 

[AleighGirl]

Yes! It never resolved for me and though I did two different workouts to try to get that little “badge” and way to go pay on the back, they never tracked and so the final week showed not finished. I know it’s a tiny thing but when you work hard to get fit and healthy and your efforts aren’t showing it can be frustrating for sure. 

I just want to say to you WAY TO GO on your fitness journey. Keep up the great work. 

[MissBizz]

I am doing a program through fitbit, and a particular session in Coach will not download - The Power of Planking. I fiddled with it a ton today and gave up and did the next workout in line - it worked, but oddly two exercises were suddenly in a different language. Anyways, I have tried stopping to app and restarting, restarting my phone, and reinstalled the app. It's not hours later and I tried again, it refuses to download. I am over wifi, but even tried disconnecting the wifi and using the option in settings to download over mobile data, but it won't. 
What can I do? I recently got a years worth of premium, largely because of the convenience of the workouts. I'd like to be able to access all of them.

[MissBizz]

It seems my post was added to this thread. I'm pretty disappointed that months after a problem is reported, it is STILL an issue. Why is this workout still part of a fitbit program if it can't be completed? Is there any ETA on a fix? @SilviaFitbit 

[Daddy_David_SCO]

Try changing your ‘coach’ I think that I had the female & when I changed to the male it worked.

David
Sent from my iPhone

[Kase342]

I am having the exact same problem. Was this ever fixed? It seems like there maybe is no The Power of Planking video. It never downloads and I can't find it in Fitbit Coach either.  I am pretty pissed because this is the last video I need to finish the Beginner bodyweight guided program.

[Astra345]

I've been fighting with the Power of Planking all week thinking it was something I was doing wrong. Pretty frustrating that there's no solution when this seems to have been going on for months.