The picture on my Guided Programs disappear, I can still hear the audio

[Stephtl]

Why does the picture on my guided programs disappear, I can still hear the instructor but there is no picture. 

Moderator Edit: Clarified subject

[SilviaFitbit]

@Stephtl Welcome to the Fitbit Community. Thanks for the details mentioned. 

In order to provide you with the appropriate troubleshooting, please let me know the name of the Guided Program where the picture disappeared. Take into consideration that in Fitbit Premium, you'll find audio and video workouts. 

In the meantime, let's try the following troubleshooting: 

- Log out from the Fitbit app 

- Restart your phone 

- Log back in and check your Guided Programs 

Hope this helps. 

[Stephtl]

The guided programs that come with fitbit premium Push-Up Prep, Intro into HIIT, Tone &lift Your Butt Beginner Bodyweight.

So the video starts the stops after about 30sec the goes but I can still hear it. Sometimes in comes back on but only for a short time and then it stops again so I have to guess how to do the exercise.

[Stephtl]

I tried doing what you suggested but it didn't make a difference 

[SilviaFitbit]

@Stephtl Thank you for getting back.

Please try clearing the app cache and try again. If you're still experiencing this, let me know the name of the videos where you're experiencing difficulties as each Guided Program has their own. May I know if these are video or audio workouts?

Hope this helps.