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Tried to activate the free trial but entered the wrong email address

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‎01-03-2021 09:35 - last edited on ‎01-09-2021 12:53 by Fitbit Moderator

‎01-03-2021 09:35 - last edited on ‎01-09-2021 12:53 by Fitbit Moderator

I set up the fitbit on Christmas day but did not accept the free 1 year premium subscription. I deleted the fitbit app today and reinstalled it to accept the free subscription but I entered the wrong email address. A verification email to accept the free trial subscription was sent to the wrong email address. 

 

Now when I go into the app it only offers a 90 day free trial for the premium subscription. 

Can anyone help? Is there a way to put the fitbit back to 'factory settings' and reset it up again?

 

Thanks in advance!

Furdy

 

Moderator Edit: Clarified subject

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‎01-09-2021 12:55 - edited ‎01-09-2021 12:55

‎01-09-2021 12:55 - edited ‎01-09-2021 12:55

@Furdy Welcome to the Fitbit Community. Thanks for the detailed information shared. 

 

I took the liberty to share your post with our Support team and they mentioned you have been in contact with them, to avoid confusion please continue the communication through email, they'll be happy to assist. 

 

By the way I moved your post to the Premium board because it's more related to the topic. 

 

Have a great weekend. 

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