help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trying to unsubscribe from Fitbit Premium

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-13-2022 05:48

‎02-13-2022 05:48

After following all the directions out there to unsubscribe from Fitbit Premium, I am at an impasse. I tried to just completely delete my Fitbit Account prior to the monthly renewal and the monthly renewal still occurred, (I am paying via Digital River via Paypal). 

 

Because of my payment option, the Unsubscribe option for Fitbit Premium never appeared properly in my Android app, and so I don't have the User Interface option to be able to do so, (I see a screen that tells me to go download a new Android app from the play store). 

 

Unsubscribing seems completely unable to occur, and I can't seem to undo my last PayPal charge despite wanting to cancel this subscription.

 

Has anyone else run into this series of walls and found a communications solution to stop the subscription and payments? Thanks!

Best Answer
Labels:
3 REPLIES 3

‎03-06-2022 13:00

‎03-06-2022 13:00

Hi. Same issue. Have you found a solution?

Best Answer
0 Votes

‎03-22-2023 11:31

‎03-22-2023 11:31

Same issue.  Any ideas?

Best Answer
0 Votes

‎03-23-2023 09:45

In response to Rbk2

‎03-23-2023 09:45

Hello everyone, and welcome to the Fitbit community!

 

I'm sorry to hear that you're having difficulty canceling your Premium Subscription.

 

Have you already tried the steps below?

 

  1. Tap on your profile photo in the upper left-hand corner of the app.
  2. Tap on Account Settings.
  3. Then, tap on Manage Subscriptions. Note: This will open Google Play or Apple Store Subscriptions.
  4. Tap on your Fitbit Premium subscription and follow the steps to cancel.

 

Best Answer
0 Votes