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Unable to access Fitbit Coach Premium after purchase.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-19-2018 13:41 - last edited on ‎11-20-2018 07:10 by Moderator Alum

‎11-19-2018 13:41 - last edited on ‎11-20-2018 07:10 by Moderator Alum

I have a Fitbit Premium subscription, but when I log in, it won’t let me use any of my privileges and tells me to please subscribe. Can anyone help me with this?  

 

Moderator Edit: Clarified Subject.

Best Answer
5 REPLIES 5

‎11-20-2018 07:12

‎11-20-2018 07:12

Hello @FititHarkless, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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0 Votes

‎02-08-2019 18:53

In response to MarcoGFitbit

‎02-08-2019 18:53

This is exactly the same problem I am having. I would appreciate any solutions.

Best Answer

‎02-12-2019 09:22

In response to DeeLouMac

‎02-12-2019 09:22

Hello @DeeLouMac, thanks for joining the conversation, it's always great to welcome new members to the Fitbit Community. Smiley Happy

 

I appreciate you have joined us and let us know you're also experiencing this situation. At this moment, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

 

Thanks for your patience and understanding, have a great day. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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0 Votes

‎01-27-2020 11:00

In response to MarcoGFitbit

‎01-27-2020 11:00

J'ai aussi ce probleme?!!!

 

Best Answer

‎02-04-2020 04:12

‎02-04-2020 04:12

I went to log in for the first time since it auto renewed and I have the same issue. Even all the old excersizes I did are no longer accessible.

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0 Votes