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Unable to access Fitstar Yoga after purchasing subscription.

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‎04-02-2019 07:29 - last edited on ‎04-03-2019 07:37 by Moderator Alum

‎04-02-2019 07:29 - last edited on ‎04-03-2019 07:37 by Moderator Alum

I purchased the premium subscription but have been unable to access anything and it shows I did not purchase it, even though the Apple store shows my subscription. 

 

Moderator Edit: Clarified Subject.

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‎04-03-2019 07:41

‎04-03-2019 07:41

Hello @taebaegarner thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I have reached our Support Team and it seems you have already created a case with them and said case was already escalated to the specialist team. You should receive a reply from this team very soon. 

 

Thanks for taking the time to report this situation, please keep us updated. 

 

Happy stepping! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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