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Unable to access Premium after puchasing it 2 weeks ago.

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‎01-14-2019 09:00 - last edited on ‎01-16-2019 07:12 by Moderator Alum

‎01-14-2019 09:00 - last edited on ‎01-16-2019 07:12 by Moderator Alum

I have purchased Fitbit coach premium about two weeks ago and I still cannot access the premium content. My mobile operator has already charged the payment from me.

 

Moderator Edit: Clarified Subject.

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‎01-16-2019 07:17

‎01-16-2019 07:17

Hello @Tupasvilla, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At htis moment, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎01-17-2019 00:07

In response to MarcoGFitbit

‎01-17-2019 00:07

The issue of sudden disappear of premium content is well known, I experienced it myself several times.

I've noticed then if the premium content has disappeared, after a workout with one of 3 default workouts and restart - it comes back sometimes. I also noticed that Ionic loves good wi-fi and restart should be done when you have one. This did not work always, however, in my case, the Premium always came back at some point.

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